In a comprehensive discussion with Jim Seubert, we delve into the intricacies of the restoration industry. Jim shares his experience, growth strategies, and the pivotal importance of relationships, all while navigating the challenges of managing big restoration projects and maintaining optimal customer service. From marketing strategies to project management, the podcast is a treasure trove of insights for anyone in the restoration space! Take a listen below:

Sean McMeen: We have a special guest with us, Jim Seubert. Jim and his wife. Susan run a damage restoration company called Pride Cleaning and Restoration. They have two locations, one in St. Louis, Missouri, and one in Wilmington, North Carolina. And they also run a company called A Better Way Distributing, which distributes, restoration equipment and green cleaning products.

Jim has been in the damage restoration business since 1987, so that's [00:01:00] over three decades worth of experience on the On the show today. So I cannot be more excited than to welcome Jim to the show. Jim. Welcome.

Jim Seubert: How's it going? Appreciate inviting me to be a part of this. I'm excited.

Sean McMeen: , definitely, definitely. So, you know, I, I have to admit that you know, we've known each other for quite some time now. I mean, I was looking back at my. Emails. The first email that I ever received from you was back in May of 2018. And you were having some issues with your website and all that stuff like that.

But literally over five years, we've known each other. And it's been amazing to watch your journey from having your St. Louis location, to opening your second location in Wilmington, North Carolina, to opening a better way distributing. And It's just amazing. And I can't thank you enough really truly for sharing the industry knowledge that you've shared with me over the years.

And I'm super excited for everybody on this podcast to, to hear [00:02:00] about your story and some of the things you've got going on. So you know, if you wouldn't mind, tell me a little bit back back in 1987, when you started your restoration business and, and can you tell us a little bit about your journey and your experience in the industry?

Jim Seubert: Sure, Sean. Going back many, many years ago, I was, just came back from the Philippines, and I was in the Air Force, and I knew at the time I didn't want to Thank you for your service. Yeah, appreciate that. Yeah. And I, I realized, you know, after serving three years in the Philippines, that I didn't really consider a 20 year career in the military, so I thought, you know what?

I said that I was at the basic exchange in line to check out, get some, some stuff, and I saw this magazine on the rack, and it said, Hey, here's business ideas on how to get rich, you know, so yeah, I thought hey, I looked interesting. So I grabbed the magazine and took it home and looked through it. And one of the ads was for a company called Von Schrader.

They're based out of Pristine, [00:03:00] Wisconsin, and they had this machine back in the day called Dry Foam that you could push it behind and Foam would come out, dry foam, it would dry quickly and clean and the pictures look pretty amazing. So I thought, well, I could do this part time and start cleaning carpet.

It was something I could put in the back of my van and take to jobs and I could do it myself. It looked pretty easy at the time. So I thought, well, so that's how I kind of got started in this business, starting part time. Yeah. Wow.

Sean McMeen: Yeah. And, and so then how did it evolve from there over the years?

Jim Seubert: Well, as I'm...Doing this, this work, I was, I got introduced to some people that work at Scott Air Force Base, involved with carpet replacement. One day he called me and he said, Hey, the base commander's house has flooded. Can you help me out with that? And, and I, I think I just had switched over and I got a vein clean, carpet clean, or truck mount system at the time.

So I realized the pump straighter was okay, but it wasn't what I wanted to do. I could clean more [00:04:00] carpet, do it more regularly with a, with a truck mount. So, so I, anyway, so I. Went over there and it's my first water job I ever did and no pressure base commander's house General yeah, I'm put on the spot but I made some phone calls and I figured it out and I was able to get some equipment from some buddies and I called Today I need some help and they came on help me and got it done And they were happy and we write it out and, and so I thought, wow, this is pretty cool.

And I made some decent money more than I would have just cleaning the carpet. And I thought, oh, this is, this is cool.

Sean McMeen: when was that? So you got into it around 87, but when, when, when about was that when your first kind

Diverse Marketing Strategies

Jim Seubert: of job was, I think probably within about a year or two, I think when I got that call. Yeah, I moved. I moved from the monster. I was only using pipe on straight about a year or so. You know, it's good, but I needed something more. And so I went with the bank clean unit. I was like, you're talking about back in [00:05:00] the day.

Sean McMeen: so, so 30 years, like that's, that's over. I mean, trying not to date ourselves here, but 30 years ago, it was your first job, right? And I have to assume there's been quite a bit that's changed in the industry over the last time.

Jim Seubert: Oh, yes, it's been yeah, with equipment and technology, it's, it's been, I've seen a lot of change, sure, 36 years ago, when that, December of 87, when I, Got my machine. I just got my parents house machine that arrived.

I ordered it before I before I got there. Yeah, I came home for Christmas. I was cleaning carpet. My mom's house. Mom and dad's house. Christmas Eve. I was that excited about as soon as you got there. I couldn't wait. Are you going to come relax? And I said, no, I gotta I gotta try this out. I was so excited. I couldn't wait to try it out.

I know I did. One of my moms referred me to a, one of our good friends and I blame their carpet too. Wow.
So something that hasn't changed is word of mouth referrals [00:06:00] is always powerful.

Sean McMeen: The, the, the key driver and a lot of businesses success for sure. I mean, you know, a lot of what we talk about is on this podcast is, is internet marketing and restoration marketing and stuff like that.

But at the end of the day, if you do an amazing job, referrals is like, that's where it's at, that's where the gold is. Yeah. You don't have to pay for those. You already put in the work for those. You know, and so with, you know, with so many challenges and things that have changed over the industry, you know I think one of those things that we had talked about before we came on this episode was one of the reasons why you started a better way was.

The equipment challenges and people that get into the industry and you mentioned the first piece of equipment you purchased you know, what, what drove you to start a better way?

Jim Seubert: Well, Sean, I mean, going to, you know, when you need equipment, you need equipment and equipment is so expensive. And a lot of the stores that you buy [00:07:00] equipment from, sometimes you go in there, they're out of equipment, they don't have it, or the price is so high.

I really need to buy three pieces of, three air movers, let's say, for a job, but the price is not budget friendly for a lot of guys starting out in this business. So they end up not buying what they can and what they really need and just scrimp. So I thought, you know, there'd be a better way of doing this.

Exactly exactly. Better way. And it's like, so I reached out to some of the equipment manufacturers in the area and I had actually started with chemi chemicals before I got any equipment. So we go back, kind of talk about getting started with it. So I was back around, everyone remembers when Covid started back in around March 20, unfortunately.

Unfortunately, we'll never forget that time. Yeah, yeah. Everybody is like, Staying home and business closed and nobody could work and everybody's got, everybody's sick and disinfection was big. Everybody needed it. Problem was you [00:08:00] couldn't hardly find any disinfection. You couldn't find hand sanitizer, couldn't find masks, couldn't find anything.

Everything was sold out, back ordered. And so I was introduced to a product through a friend of mine. I said, Hey, you need to check this stuff out. And I had been dabbling a little bit with it with another company out of Atlanta that we found some products that we liked that were green and we were using them for anything from disinfection to cleaning, to deodorizing and we love those products and, and so I just thought, well, let me try it out, you know?

So he sent me the information that I was, I mean, some product to try ourselves and in our, in our business. Plenty of beautiful about our business that we can, we can sample and try out everything. In every type of situation possible, you can imagine. So it's been, we know it works and not just my, me saying that, but my technicians as well, love it too, but that's important to them and making it safe for them to use.

So, so anyway, I started, I got this product. It's one thing that really got me going was [00:09:00] HOCL. It's a electrolyzed water and salt product that. It got history going back to World War I Yeah. With this component for, and I said, wow, why isn't this stuff not more readily being used? Because it was, we were able to get a machine.

I bought the equipment from Korea, we were able to make it ourselves in house and mm-hmm. for, for pennies really after the initial investment. But, but the, everybody loves the product. It's a nice smell and so just, you know, trying to get it out to the, to the market because a lot of the restoration guys, you know, my, myself included for years, we're using products that may have helped one odor issue in a home, but ultimately left a different smell behind the chemical footprint per se.

Harsh, harsh chemicals, basically, right? Harsh, harsh chemicals, right. Harsh chemicals. And you know, employees, you know, getting sick or they don't want to use it. [00:10:00] Or the fact is, you know, or they don't mix it correctly. Yeah. That's a big issue we were having in our business. It's like you, you buy and you give it, you put on the truck and you think the guys are, you tell them, okay, one cup of this, a gallon of water.

That's all you need. And now they get a bad job. It's gone. It's like, you know, you put a gallon or two in there and they only did one job. It's like. The stuff is, where's it at? Oh, well, it was really bad, so we just used the full strength. Or they, or they didn't put the cap on, right, and it fell over, and 35 for the product is gone, and got wasted.

Sure. The truck took a sharp turn, and the thing bolted over and fell out. You know what happened to us? Yeah. It happens, I'm sure, out to other people, too. So, I wanted to find something that was going to be effective and not leave a problem, and, you know, I wanted to kind of make it what I call idiot proof.

Okay, unfortunately in this industry and anybody that has a business, whether it's restoration or any other business, there's unfortunately we sometimes hire [00:11:00] people that aren't aren't the, you know, the brightest sometimes and they don't use common sense and they just, they do their own thing and you can't be watching everybody of what they're doing.

So, sure. And it's not, you know, we want to make it safer. Basically, hey, if I give this product to somebody, what's the worst they can do? Yeah, you know, not only will you will not hurt themselves, but they're not going to make you go broke because they're right.

The Road To Growth



Jim Seubert: Wasting because employees will not take care of equipment like the way you would yourself. It's true. It's a proven fact. Everybody knows that. Yeah, so I wanted something that was that we could, they could use it with this multifaceted and many different. Yeah, anything your eyes and cleaning to sewer back up. We use it for odor for fire. Yes, got a broad spectrum for mold.

Sean McMeen: so that's the hydrolyzed, hydrolyzed equipment and the, what other sort of green chemicals do you guys carry? Do you [00:12:00] do carry other stuff?

Jim Seubert: Yeah, we do. So as far as chemicals go, we, we We have a product that was BAC that's pervasive, that's another chemical that I carry. And we also have products as far as like BHP. That's more for the crawl spaces and attic spaces that you have a severe mold issue, staining.

It does a great job. You can dilute it down to 4 to 1. It's cost effective and it takes care of mold staining. Yeah.

Sean McMeen: And so I remember seeing on your website, by the way, if you're listening along, the website is a better way distributing dot com. And we're not here to have a pitch fest or anything like that.

But at the end of the day, the goal here is to share some things that have been working for you, right? Yes. Cost effective things that have been working for you that actually do the job and you don't risk liability for your employees. And so you created a better way. Because you figured that there was a better way to, to do the cleaning for the team to be [00:13:00] successful and cost effective on the job, but also get the job done.

Jim Seubert: Right. Yeah. And, and there's a lot of costs involved. So anything we can do to make it. Put more money in our pockets, the better,

Sean McMeen: Yeah. There's cause there's a better way. Excellent. Absolutely. So tell us a little bit about, like, I know that you guys sell equipment as well restoration equipment and, and between D Hughes and fans and all of those things, but you know, and we can certainly talk, talk some about, about some of those things, but tell us like.

I'm sure there's many people listening that like, are you thinking about getting an industry or are in the industry? What's what's like if you're just getting started out? Like what's a few of the pieces that are critical components to have because one of these things I can tell you is that I've Seen in the industry is people are like, yep.

I'm gonna go get a small business loan. I'm gonna get a branded truck I'm gonna go out and buy ten fans and D Hughes and all this blah blah blah all this right [00:14:00] before you actually have a job, right and so if you're doing, if you're just getting into the industry and you're doing some residential work, what, what type of things would you want or would you see someone purchasing right out of the gate?

Jim Seubert: Well, it's important to have a good moisture meter. That, that you're, and you want to have a good documentation program too, because the key is in learning, you know, you know, a lot of guys I see go in this industry are going to it blindly. They might've been, you know, working in a bank and they said, Hey, I had a flood in their house and somebody came out and did the work and it might've charged them eight to 10, 000.

And they're thinking, wow, this is easy money. The guy was here three or four days and made 10 grand and quick money. So, Hey, I could do that. I'm going to do my bank job, borrow the money from a bank and run this business. But, you know, the key is. You know, really the equipment you want to, you know, you don't want to go out and buy a big box truck, brand new box truck, you know, buy a brand new truck mount and, you know, get 100, 000 in debt before you've done the job.[00:15:00]

Yeah, it's crazy because, you know, I've seen a lot of guys have gone in the business of my that I've seen and I have friends with

Sean McMeen: and You've told me about where you people have gone on business you bought their equipment

Jim Seubert: I think guys have called me and say hey follows equipment. We thought we're gonna be doing all this work and restoration One guy was an electrical business and he thought, Hey, I can do as a side business, I'll do restoration too. And he sold it basically for about five or a fifth of what he paid for it. Because, and he was desperate. He called me and he made me a great price.

I couldn't pass it up. So that's the best way to buy equipment. If you're really looking to buy something, you maybe check around. Cause you may have people in your market that, that are thinking about retiring. getting out of business and, and say, Hey, if you're looking to sell, I'm interested because that would give you hopefully a, maybe a couple of employees that may be a part of the deal [00:16:00] that could help you at least part time flex time or full time if you get your business up and running, but you might have to pick up clients too.

Yeah. And the phone number is the key thing. If you're buying a business, if they've got existing clients calling to get the phone number too. So,

Sean McMeen: so as far as equipment based though, you'd say moisture meter, is there a recommended brand or, or piece of equipment you'd recommend for that?

Jim Seubert: I mean, there's a lot of preferences out there. I've used flare, I've used trax meters, I've used proto meters. I mean, they all have different functions, you know, wanna make sure you get a good hydrometer to, for humidity.

Sean McMeen: Obviously, if you're going into a situation, if, if there's water present, you can see that, right? But then the hidden water is where you need to make sure you're doing the full job, right?

Jim Seubert: And that's the thing I see. And I see cases that, you know, companies, they don't have the proper training. They go in there and do a job. And I was at a deposition in fact today. I'll share this, that, that, and I was brought in [00:17:00] by a client that called me. There's another restoration company did the route. And they didn't drive, they didn't do it right, correctly. Yeah. And there was mold throughout the entire home. And it's a major lawsuit. And the insurance company brought the vendor in. And I was his expert witness. Gotcha. And it's going to be pretty bad when it gets settled. It's going to be a million dollar settlement.

Sean McMeen: So do your due diligence by getting the right equipment first, right?

Jim Seubert:  Right, getting the right equipment, doing the job correctly. So you got your moisture meter,

Sean McMeen: yep, you got your moisture meter, what, what other you know, couple pieces of equipment would you recommend for the, the, the guy just getting into the industry or gal getting, just getting in the industry?

Jim Seubert: I'd recommend probably some low profile, sorry, low, low amperage air movers. Air movers can run anywhere from one to two amps up to three or four amps. Okay. So you don't want to be getting these big monster air movers that suck up a lot of energy and you can't get hardly any of them plugged into a home or [00:18:00] an area because they're, they're high amps.

Some of the older air movers are like that. So if you're buying equipment, you want to look at buying some newer equipment too.

Sean McMeen: So the, so the Drymax, something like the Drymax fans, is that what you mean? Yeah,

Jim Seubert: Drymax fans. That's a great price. Thank you. Low entry, low dollar. And one thing about the equipment, too, Sean, I may want to mention that a lot of, I've had people I've talked to on the phone and they said, Hey, I'm looking at buying this company because I like this brand.

It's the brand that that's the store near themselves. And it's a well known brand in the industry. Yeah. And they said, I don't want to buy anything made overseas, but, you know, honestly, the way things are done nowadays, the equipment is mostly manufactured all in the same plant. Basically put a different stamp on it, so it was brand, let's say Phoenix, are made in the same plant as our air movers are being made by the same people, just put a different label on it.

But most of the stuff is being farmed out and being overseas production to keep the cost down. Yeah, [00:19:00] okay, makes sense. Some people didn't know

Sean McMeen: Yeah, it makes sense. I mean, obviously you, you, you want a quality piece of equipment and, and because it's going to be running for hours, days.

Jim Seubert: You want something that's going to be good, right? It's going to last, last for a while. Good warranties and having deaminifiers and having the right size, you know, and having a variety, excuse me. Yeah. Yeah. Equipment is, That's key. And one thing on equipment, too. And, you know, a lot of people are worried about, hey, I don't have equipment.

You know, if I get a water job, what do I do? Well, you know, network with people in your neighborhood or your community or your city.

Challenges of Large-scale Projects

Sean McMeen: Yeah. Yeah. So, other, you know, the damage restoration community is pretty, pretty, people talk to each other, right, all the time. And sometimes, you know, I remember you mentioned to me you know, Some bigger jobs like you bring on people with you Right.

[00:20:00] To, because that is, is it, it's too big for one person to take on. Right. And right. You know, I, I remember you telling me about a, a big job that you've gotten recently that, you know, was a, was a huge restoration piece. And you had to go and rent all of this equipment because you didn't have it. You had to get the big air Right.

Coming in from Chicago and all this stuff like that. Right, right. So tell me, talk a little bit about. You've got, you're, you're been in business for a while, right? You're, you're some one of the restoration companies have been in business for a while, right? You've got a, a stable of, of equipment, right?

But if, if you do get that, you know, four story building that has 60 units that flood and you want to take on that beast how do you handle bringing in equipment like that? Like, where do you go for that?

Jim Seubert: Well, I would recommend making those connections ahead of time. Yeah with, with, you know, going through trade shows, I've been to a lot of the Korea shows experience shows throughout the country, you make those connections ahead of time, because you don't [00:21:00] want to be trying to make the snap decision and bring in a contractor you've never met before, you don't know anything about him, and you bring him in and he might You know, not everybody plays nice.

I mean, the fact that I've had guys that we brought in, we didn't know, we kind of trusted them. We thought we could trust them, but they came in and wanted to steal the job away from us and basically badmouth us to get them the contract. So you want to have a agreement ahead of time, Hey, if I get something, but they can, what they can bring an offer to the table.

And you know, you can call them and also have the term report that are you going to pay them something to bring the equipment in? Because this, this loss was over 2 million. Yeah, and it's not for the faint of heart to tackle a job like that, because you've got to have some guts and a little more than that, but you've got to have, you know, money available to help pay for things because, you know, going into that expecting to get a check up front is few and far between.

Sure. And I can tell you, [00:22:00] well, five months, that's the job. I think we're finally got it getting close to get it resolved. I don't know what we had earlier today with the insurance company, but you have to have good relationships. And so having that ahead of time would be helpful, but don't stay, you know, if you don't want to do it, you know.

Don't ever get into a job and think I have to, you got to take every job that comes in over your head. Worst thing you can do is start it and, and do a bad job because you're not qualified to do it. You're not able to do it. You're not experienced enough to do it. Bring somebody else in and say, Hey, you know what?

I will give this job to you. I want, you know, pay me. I want to train because no better way to learn that on the job training and just pay you as a technician or give you a fire fee, but let you work the job with them and learn how to do it. Yeah, that would be the way I would recommend for somebody just new or not having that experience, but I just don't say I'm not going to do it, but that's the way you can do it without having to take the risk if it's another company, but you're [00:23:00] part of the crew doing the work.

Sean McMeen: So the key takeaway there is. Network, build relationships because I never know who's going to be on that other end of the phone calling you when you're getting yourself out there as a business owner, you could have something that falls in your lap like this 2 million job at what was it 4 o'clock in the morning because it came from 4 in the morning.

It came from Google's ad that, that we had. Yeah, that was before you got that for Yeah. . And you never know who's gonna be on the other line. Right. And so you never know. Yeah. And so you got, so the key takeaway for me on that was build those relationships. Build those partnerships before you ever need them.

And then when you them, you have the groundwork already in place and you work out the nuances. Right. Right. Yeah, yeah. You know, as far as a better way, is there anything else that maybe you want to share about that company and your company that you guys, your passion for and everything like that?

Continuous Learning in Restoration

Jim Seubert: I just love working with restaurants and companies. I love being able to [00:24:00] offer solutions. And if anybody ever wants to talk to me and say, Hey, I'm thinking about, I'm really needing this. I want to get started. What do I need? Give me a, give me a list where you're looking for it. I'll be happy to go out and reach out to my vendors. I work with and give you some pricing.

I think you'd be surprised. I said one guy, you know, he was looking at buying some dehus that I gave him the same comparable might make model similar. And I say, well, 600 a piece. So he was pretty excited to use these and they have Bluetooth technology, you know, you imagine so yeah, so that

Sean McMeen: I mean, that's a great, that's a great insight. So the Bluetooth technology and one other thing that was, I absolutely want to talk to you with about was keeping track of all the equipment when you have, it's like losing it, right? You, you have all this equipment that you've purchased and everything. Any advice there?

Jim Seubert: You know, good labeling, good tracking, you know, there's, there's tracking [00:25:00] devices, I don't have any right now on my equipment, but we do do inventory.

You know, one idea I. Talk to my guys about doing this, having a place on the shelf for each unit, each unit having a name on label to give you number 434 and a spot on the, where it goes. So, 434 is missing, we know what it is, where it goes, and that's something we're going to implement to get that done, to keep track of it.

But, you know, we have equipment on the trucks and I. You know, been in the business this long, and if you've been in the business this long or close to this long, you probably have been to a pawn shop or two to buy equipment back that was yours, and somebody took it and found it because they needed some, some money.

And I've been called by pawn shop before, so be careful of that. Yeah,

Sean McMeen: so label your equipment, metal label or stickers or something that right on there with a marker.

Jim Seubert: Yeah, a marker or something with your phone number on it, but something to make it if you just have equipment on the shelf with no markings on it, that's [00:26:00] how I've been able to put my equipment back because they called me and said, Hey, somebody so and so is here with, with your equipment. Is this your equipment? And so, you know, they don't want to get. caught with stolen equipment in her inventory and get involved with the police. And so, yeah, sure, sure.

Sean McMeen: So that's, I mean, that's great advice. I, I really appreciate you joining us on the podcast today. Is there any other takeaways you want to kind of talk about from either a better way of distributing or your pride cleaning and restoration businesses that you wanted to want to chat about anything you want to share there?

Jim Seubert: One thing I would a couple of things, I guess, you know, working with Sean has been great. Sean's been able to do a lot of things with our website and help us with the phone calls are all recorded. We go back and listen to them and see if we need to do some training on our team. Yeah. We also have our phones are set up where I answer the phone personally, myself after hours.

Yeah. So I know a lot of guys. They like answering services. They [00:27:00] don't want to be bothered at dinner time or evening time. But I've, I've worked with answering services in the past and my I've lost business because of them. I might have a different experience yourself. If you've had a good service in your area, that may be, that doesn't happen.

But I've called them before and they put on a hold for five or 10 minutes. When I've called them just to check on how things are being handled. And I know if I had a flooded basement, I'm put on hold for 10, five minutes or two minutes, I'm going to hang up. You know, and the other thing is, you know, answer our phones.

I don't care if it's two o'clock in the afternoon or two o'clock in the morning. If you want to be in this business, you've got to have someone dedicated to answering that phone 24 hours a day. And you might be shuffling and shuffling two or three calls at one time. Yeah. You know, people are calling multiple times or multiple, you know, people calling all at once.

So we've also used other lead services from 33 mile radius. That's been, that's been, that's not always good. [00:28:00] Absolutely. But at the end of the day, you got to have multiple fishing pools in the water, right?

Sean McMeen: In order to grow, especially in this industry, like you need to have those networking, you need to have some relationship with plumbers, you need to have, you know, a brand for your company so that people can recognize, Oh, I need to call pride. I got an issue. But then you also need to be showing up on top. of Google in order to have that opportunity. Cause that's the most widely searched engine out there, especially on your cell phone, right? If it's about multiple approaches and if you're all in on one, you're probably going to miss the boat and somebody is going to beat you to the punch there at some point.

And, and so you've done a great job over the years of having a multi pronged approach to grow your business. You know, and I, I, I truly appreciate being a part of that, you know, and you trusting us to help you with that. And, you know, we've, we've done a lot of great things over the years and.

Sean McMeen: Continue will continue to do that, you know, and so I will, would love to have [00:29:00] you on another episode in the future to talk about your experience of when you opened a second location and growing and managing two different locations as, you know, locations across the country, right?

Jim Seubert: We're only about 1000 miles apart.

Sean McMeen: And, and, and we should, we should definitely connect again on that. And share some experience of, of, of that. And I know your, your wife is heavily involved in your business and you can't do it without your team and everything like that, right?

Jim Seubert: We have a really good team that expanded our, our crews. And one other thing I can, you know, I told you this, John, but our, from when we got started with you and we were doing under a million a year and we're going to be over 5 million already this year. That's amazing. We could hit six, we might hit seven. Yeah, depending on how things fall the rest of the year and that's without really any major.

We haven't, we don't do any hurricane, any hurricanes in North Carolina, nothing, no hurricanes in St. Louis [00:30:00] either. Yeah, there's some rain events and stuff, but we've been, we've got a great team. We've also brought in some, some people from the temp agency that have been great on my flex force and they're from somewhere from Columbia, Nicaragua.

Yeah, if you don't have a Hispanic workforce. That, that is available to help you bridge the gap sometimes when you get real busy. I will look into it. If there's something in your, in your market that could help you out, definitely, definitely for us.

Sean McMeen: Awesome. Well, thank you again, Jim, for joining the podcast today.

And thank you for sharing your journey and your insights and your wisdom. I wanted to thank you from the bottom of my heart. You were our first client ever in the Damage Restoration space. And now we have over 40 clients across the country. Congratulations. That's great.

Concluding Insights and Contacts

Jim Seubert:  You know, I'm starting to get the word out. Thank you. You know, it's a niche market. I've learned a lot over the years and you've been able to implement, you were always going to training classes dropped by me and the country [00:31:00] to sharpen your tools and sharpen your knowledge. Absolutely.

Sean McMeen: I was trying to level that up. Right. You know, cause everything's changing this, like you, you know, you've been in the industry so long, you're always evolving. And at the end of the day, you know, a flood's a flood, but there's different ways of handling the flood, right. And, and marketing is. Is internet marketing, but there's different ways of handling to be more to be better at it and all those things. Right? So again, I truly appreciate your insights and you're sharing your journey and everything like that.

And we'll have to do this again. I really had fun here today. So thanks a lot for being on the show, Jim.

Jim Seubert: Yeah, that was great. Wonderful. Hopefully some folks out there will. We'll find a value in this and share it and if they want to reach out to me, you can reach out to me. You can include my phone number if you want, Sean. You can call me through Better Way Distributing or you can hold me up that way if you want. Definitely, yeah.

Sean McMeen: Sure, yeah. I will share those notes for, for both of your [00:32:00] businesses and, and your number in the, in the show notes with everybody. But just to recap, betterwaydistributing. com. Or pride restoration. com is a way you can reach out to Jim. If you had any questions on the industry, or you want to purchase some equipment or some green cleaning products for your company, because there is a better way, right?

Jim Seubert: Okay. Talk to you later. Thanks so much. Thanks so much.